Overdue deliveries
An order is overdue when its expected delivery date passes and nothing has been received against it. Rinvy then pushes owners and managers, adds a red row to the dashboard, and brings back the low-stock warning the order was hiding. While an order is still on its way, its items stay off the reorder list.
Every order gets an expected delivery date
When you submit an order, Rinvy stamps it with an expected delivery date so overdue detection has something to compare against. You don't have to enter it — it's filled in from the supplier:
- The next scheduled delivery day that is at least the supplier's delivery lead time away.
- With a lead time of one day or more, today is excluded — ordering on a delivery day targets the next one, because that day's truck (or order cutoff) has realistically already passed.
- If the supplier has no delivery schedule, the date falls back to today + lead time.
Configure delivery days and lead time on the supplier so this lands on the right day — see supplier setup.
Changing the date before you mark it ordered
The Expect delivery field sits on the order draft, next to the "Order by" date, and you can change it before pressing Mark as ordered. Use it whenever this particular order won't arrive on the supplier's usual rhythm.
Example
You place a Sysco order on Monday for a specialty item the warehouse doesn't stock, and they tell you it ships in about two weeks. Sysco's schedule says Thursday, so left alone the order would be flagged overdue Friday morning — two weeks early. Set Expect delivery to the date they quoted and the alert fires only if that date passes with nothing received.
Changing the date after you mark it ordered
Suppliers change plans. If the truck is running late, or the supplier confirms a different day, move the date instead of letting the order flag overdue:
Open Receive products and find the order under Pending delivery.
- Tap the calendar button on the order's row.
- Pick the new date and tap Save date.
The new date must be today or later. It takes effect everywhere at once: the order counts as on order again until the new date passes, and the Delivery overdue row leaves the dashboard. If the new date also passes with nothing received, you get a new overdue alert.
When does Rinvy flag an order as overdue?
Rinvy flags an order the morning after its expected delivery date if nothing has been received against it. A daily check at 6 AM kitchen time looks for pending orders whose expected delivery date has already passed. There's no grace period.
When that happens:
- One push goes to owners and managers — "Delivery overdue." It fires at most once per order and date, so you won't get nagged every morning. If you move the date, a missed new date alerts again. Push notifications reach only the iOS and Android apps. If yours never shows up, check that Overdue deliveries is on in Kitchen Settings → Notifications, then check your phone's own settings (iPhone, Android). Notification history shows whether the push went out.
- A red "Delivery overdue" row appears in Needs attention on the dashboard.
- The item's low-stock signal comes back — while an order is on its way it's hidden, but an overdue order no longer counts as covered, so the underlying low stock resurfaces.
The order itself stays put as a pending delivery. Rinvy never auto-cancels it — you decide what to do.
Clearing an overdue alert
Check what actually happened with the supplier — late truck, missed order, or split delivery.
If it arrived, record it in Receive products (receive against the pending order so the two stay in sync). This clears the overdue row.
If it is still coming, change the expected delivery date from the Receive inbox (see above).
If the order won't arrive, cancel the pending order from the Receive inbox. The item returns to the order list so you can reorder it.
Both actions start from the same Pending delivery row on the Receive screen: tap it to receive against the order, use the calendar button to change its date, or use the × to cancel it.
Why is there no grace period?
Rinvy flags a late order right away because a stockout costs far more than an early alert. Surfacing an overdue order one day early (a same-day-late truck that arrives that afternoon) is a minor annoyance. Letting a genuinely forgotten order hide a low-stock item for days can cause a stockout during service. Receive the delivery and the alert clears immediately.
Common mistakes
Receiving without linking the pending order
If you record a delivery as a fresh receipt instead of receiving against the pending order, the pending order stays open and can still flag overdue. Start from the Receive inbox so the order is matched and closed.
Treating overdue as Rinvy's mistake
An overdue alert means the date passed without a recorded receipt — usually it's a real missed or late delivery, or a delivery that was received but never logged. Check both before assuming the date was wrong.
Setting supplier lead time to zero
With a zero lead time, an order placed on a delivery day expects to arrive that same day — and flags overdue the next morning if it doesn't. Set a realistic lead time so the expected date reflects when the truck actually comes.